Production Reliability

Make agents reliable in production.

Palma.ai makes MCP tool use dependable across real systems—so agents finish multi-step work correctly, not "almost," and teams can trust outcomes.

Production-grade, not prototype-grade

How Palma.ai increases reliability

1

Agent-ready capabilities

Palma.ai encourages building and exposing MCP tools as clear, chainable capabilities. Agents succeed more when interfaces are designed for how they actually operate.

2

Curated toolsets per use case

Reliability improves dramatically when the agent sees the smallest relevant surface. Palma.ai reduces ambiguity by curating what each agent can use.

3

Safer path for multi-step work

For workflows that are brittle with pure tool-calling, Palma.ai provides a controlled execution path so complex chains run deterministically.

4

Observability at the tool level

When something fails, know exactly which MCP server, which tool, which step, which policy decision, and what changed from last week.

The problem

Most agent failures aren't model failures—they're tool boundary failures:

Wrong tool selection

Slight schema mistakes that cascade

Multi-hop drift across steps

Partial execution without clear traceability

In the enterprise, "almost correct" is not acceptable—agents must complete workflows end-to-end.

Full visibility

Trace every tool call, end to end

Agent Trace: order-fulfillment-agent
Status: Completed
Duration: 2.3s

Success Rate

96.8%

Tool Calls

4

Retries

0

Tokens

1,247
0ms
lookup_customer ✓ 120ms
customer_id: cust_8472
142ms
check_inventory ✓ 340ms
sku: PROD-2847, qty: 3
512ms
create_order ✓ 890ms
order_id: ORD-9284756
1,420ms
send_confirmation ✓ 210ms
email: customer@example.com

What "good" looks like

High task completion for real multi-step workflows

Controlled tool surfaces designed for agent chaining

Clear trace of actions + easy root-cause analysis

Reliability that holds as tools and teams grow

Outcomes

Higher task success rates for multi-hop workflows

Fewer "agent flake" incidents in production

Faster debugging and iteration

Confidence to expand automation to more critical systems

Make "agent reliability" a platform capability—not a hope.

Common Questions

Quick answers about Palma.ai's enterprise MCP platform